Frequently asked questions

Can I customise the colour and look of my custom moulds?


We offer custom-fit moulds in multiple colours and deisigns. Customisations like logos and prints are also possible on a case-by-case basis - ask us about your design via direct message on instagram or email.




How about your collab pieces, can I have them as my faceplates?


Aside from the allocated styles, customisation for our collab pieces are not available for Universal-fit moulds. However, they are possible for our Custom-fit moulds, though subjected to availability - ask us about it via direct message on instagram or email. (Additional charges apply)




Do you need my ear impressions? How can I ship them to you?


We will only need your ear impressions if you are doing a Custom-fit mould with us. We recommend getting open-mouthed impressions taken till the second bend of the ear canal. A confirmation email will be sent to you upon the payment of your custom-mould order for the confirmation of our shipping details and ear impression requirements. Please ship your impressions to: 5008 Ang Mo Kio Ave 5 #04-09/16 (S30) Singapore 569874 FATfreq will not be responsible for any parcel damage or lost mail.




Do you ship overseas?


We ship worldwide.




What are your opening hours at the workshop?


We are open everyday from 1000 - 1900, Tuesdays to Saturdays. We recommend coming by if you'd like to give our demos a listen. Please let us know in advance via Call, Email or Direct Message ( Instagram ) if you are coming so we can make sure that there are no schedule clashes.




What is the lead time for my order?


Our current lead time is 4-6 weeks from your date of purchase for custom IEMs. As for non-custom iems and accessories, orders will be shipped within 7 working days. If required, Rush orders are available, do contact us for more info.




Can I have custom moulds made for my FATfreq IEMs?


Yes, we have custom-fit options for all our builds. They are, however, not for sale here on our website. For custom moulds or CIEMs, please contact us via email at help@fatfreq.com or DM us via instragram at instagram.com/fatfreq.





For warranty claims, orders or any other matter,

you can email us at: help@fatfreq.com or fill in our contact form:

SUBSCRIBE FOR UPDATES

©2020 by FATfreq